Privacy Policy

Last Updated: November 2025

1. Introduction

Welcome to Xorabyte (“we,” “us,” or “our”). We are a Managed Service Provider (MSP) based in Markham, Ontario, Canada. We are committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (xorabyte.com) or use our IT services.

This policy is governed by and compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

2. Information We Collect

We may collect personal information in the following ways:

  • Information You Provide to Us: We collect personal information you voluntarily provide when you fill out our contact form, request a consultation, or otherwise communicate with us. This may include your name, email address, phone number, company name, and any other details you provide.
  • Information Collected Automatically: When you visit our website, we may automatically collect certain information about your device and browsing activity. This includes your IP address, browser type, operating system, referring URLs, and pages visited. This information is collected using cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our website and services;
  • Respond to your comments, questions, and requests, and provide customer service;
  • Send you technical notices, updates, security alerts, and support messages;
  • Analyze website usage to improve our website, services, and marketing;
  • Communicate with you about products, services, and events offered by Xorabyte (with your consent, where required by law).

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, and marketing assistance. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.

We may also disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, or (iii) act in urgent circumstances to protect the personal safety of users or the public.

5. Data Security

As an IT and cybersecurity company, we take the security of your data seriously. We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Use of Cookies

Our website uses “cookies” to help personalize your online experience. A cookie is a text file placed on your hard disk by a web page server. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

7. Third-Party Links

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Your Privacy Rights (PIPEDA)

Under Canadian privacy law (PIPEDA), you have the right to:

  • Access the personal information we hold about you;
  • Request corrections to any inaccurate or incomplete personal information;
  • Withdraw your consent to our use of your information (subject to legal or contractual restrictions).

To exercise any of these rights, please contact us at info@xorabyte.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: